Política de reembolso

Return & Refund Policy

We want you to feel confident when ordering from us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on eligible purchases. If you are not satisfied with your order, you may contact us within 30 days of the date your order was delivered to request a return or refund.

To be eligible, your request must be submitted within the 30-day return period and include your order number, the name or email address used to place the order, and a brief explanation of the reason for your request.

Because our products are health and wellness products, we may require additional information or photographs when necessary to verify an issue with an order.

Opened Products

We understand that you may need to try a product before determining whether it is right for you. For this reason, certain opened products may still qualify under our satisfaction guarantee.

However, excessive use, misuse, intentional damage, abuse of our refund policy, or products that have been substantially consumed may not qualify for a full refund.

Eligibility is determined on a case-by-case basis.

Unopened Products

Unopened, unused, and undamaged products may be returned within 30 days of delivery.

Products should be returned in their original packaging whenever reasonably possible.

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, broken, or you receive an incorrect item, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping packaging when applicable

After reviewing the information, we may issue a replacement, store credit, or refund depending on the circumstances.

Please do not discard damaged products or packaging until our customer support team has reviewed your request, as photographs or additional information may be required.

Missing Items

If an item is missing from your order, please contact us as soon as possible after delivery.

We will review the order details and fulfillment records. If we determine that an item was not included in your shipment, we may send a replacement or issue an appropriate refund.

Packages Marked Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first check:

• Around your property or delivery location

• With members of your household

• With neighbors

• With your apartment or building management

• With the shipping carrier

Carriers occasionally mark packages as delivered shortly before the package physically arrives.

If you still cannot locate your package after taking these steps, please contact us and we will assist you with the available next steps.

We are not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided by the customer, although we will make reasonable efforts to assist with carrier investigations where possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Orders delivered to an incorrect address supplied by the customer may not qualify for a refund or free replacement.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Refused or Undeliverable Packages

If a shipment is refused, unclaimed, or returned to us as undeliverable, we may deduct the original shipping costs, return shipping charges, or other applicable carrier fees from the refund.

Any remaining eligible amount will be refunded after the returned shipment has been received and processed.

Return Shipping

Unless your order arrived damaged, defective, or incorrect due to an error on our part, customers may be responsible for return shipping costs.

Original shipping charges, expedited shipping fees, international shipping fees, and other non-product shipping charges are generally non-refundable.

Please contact our support team before returning any product.

Returns sent without prior authorization may experience processing delays or may not qualify for a refund.

Refund Processing

Once an eligible refund has been approved, the refund will be issued to the original payment method used to place the order.

Refund processing times vary depending on your bank, credit card company, payment processor, or financial institution.

After we issue the refund, it may take several business days for the credit to appear on your account.

We do not control the processing time of your financial institution after a refund has been submitted.

Promotional Orders and Discounts

If your order was purchased using a discount, promotional code, bundle offer, free gift offer, Buy One Get One promotion, or similar promotion, the refund amount may be adjusted based on the terms of the promotion.

If returning part of a bundle causes the remaining items to no longer qualify for the original promotional pricing, the refund may be recalculated based on the regular price of the products kept.

Free promotional items may also need to be returned when requesting a full refund for an order.

Subscription Orders

If you purchase a product through a subscription, your subscription will continue according to the subscription terms until it is canceled.

Submitting a refund request for a previous order does not automatically cancel future subscription orders.

Customers are responsible for canceling subscriptions before the next scheduled renewal date if they do not wish to receive additional shipments.

Orders that have already been processed or shipped before a subscription cancellation may not be eligible for cancellation.

Order Cancellations

We work quickly to process and fulfill orders.

If you would like to cancel or modify an order, please contact us immediately after placing it.

We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellations or changes once an order has entered processing, fulfillment, or shipping.

Once an order has shipped, it must follow our standard return process.

Chargebacks and Payment Disputes

We encourage customers to contact our customer support team before opening a chargeback or payment dispute.

In most situations, we can resolve concerns involving delivery, refunds, damaged products, or billing directly.

If a chargeback or payment dispute is opened, the order may become ineligible for a separate refund while the payment dispute is being investigated by the payment provider.

We reserve the right to provide order information, tracking information, communication records, refund records, and other relevant documentation to the payment processor or financial institution handling the dispute.

Refund Abuse

Our return and refund policy is designed to protect legitimate customers.

We reserve the right to deny refunds, returns, replacements, or future purchases in cases involving suspected fraud, repeated refund abuse, excessive claims, manipulated photographs, false delivery claims, chargeback abuse, or other misuse of our policies.

Products That May Not Be Eligible for Return

Certain products may not qualify for return or refund, including:

• Gift cards

• Items marked final sale

• Products purchased from unauthorized third-party sellers

• Products returned outside the return period

• Products damaged due to misuse or improper storage

• Orders associated with fraudulent activity or refund abuse

Purchases made through another retailer or marketplace must generally be returned through the retailer where the purchase was originally made.

Product Results

Individual experiences with health and wellness products may vary.

A product not producing a specific expected result does not automatically mean that the product is defective.

Nothing in this policy guarantees any particular health, wellness, or nutritional outcome.

Where applicable, satisfaction guarantee requests will still be reviewed according to the terms of this policy.

International Orders

International customers are responsible for any customs duties, taxes, import charges, or fees imposed by their country.

These charges are separate from the purchase price and are generally non-refundable.

We are not responsible for delays caused by customs authorities, import inspections, or other circumstances outside of our reasonable control.

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time.

Any changes will apply to purchases made after the updated policy has been published on our website unless otherwise required by applicable law.

Contact Us

If you have any questions regarding a return, replacement, cancellation, damaged shipment, or refund, please contact our customer support team.

When contacting us, please include your full name, order number, email address associated with the order, and a description of your request so that we can assist you as efficiently as possible.

Our goal is to review eligible customer service requests fairly and provide a reasonable resolution in accordance with this policy.