Shipping Policy

At Deltha Care, we work to process and ship orders as quickly as possible. Please review the information below regarding order processing, shipping, delivery estimates, backorders, and potential delays.

Order Processing

Orders for products that are currently in stock are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed and payment has been confirmed.

Business days are Monday through Friday and exclude weekends and federal holidays.

During periods of high order volume, product launches, promotions, holidays, or other unusually busy periods, processing times may take longer than usual.

Once your order has been processed and transferred to the shipping carrier, you will typically receive a shipping confirmation email containing tracking information when available.

Standard Shipping

After an in-stock order has been processed and shipped, standard delivery typically takes approximately 5–7 business days, depending on your location, the shipping carrier, weather conditions, and other circumstances outside of our control.

Shipping estimates are provided as estimates only and are not guaranteed delivery dates.

The total time between placing an order and receiving it consists of both the processing/fulfillment period and the carrier's delivery period.

IMPORTANT — Out-of-Stock and Backordered Products

Some products may occasionally sell out due to high demand or limited inventory.

If a product is out of stock at the time your order is placed or becomes unavailable before your order is fulfilled, your order may be placed on backorder.

Backordered orders may require approximately 2–3 weeks for fulfillment before the order is shipped.

This means that when an item is on backorder, it may take up to 2–3 weeks for inventory to become available and for your order to be prepared for shipment.

The 2–3 week backorder timeframe refers to the fulfillment period and does not necessarily include the additional time required for the shipping carrier to deliver your package after it has been shipped.

For example, a backordered product may require approximately 2–3 weeks to be restocked and fulfilled, followed by the applicable shipping and transit time after the package is transferred to the carrier.

By purchasing an item that is temporarily out of stock or becomes backordered, you acknowledge and agree that fulfillment may be delayed for approximately 2–3 weeks.

We will make reasonable efforts to fulfill backordered purchases sooner whenever inventory becomes available.

Backorder Notifications

When possible, we may notify customers if an order is experiencing an extended fulfillment delay due to a product being out of stock or on backorder.

However, inventory levels can change quickly, particularly during periods of high demand.

Submitting an order does not guarantee that inventory will remain available until fulfillment has been completed.

If an item becomes unavailable after your order is placed, we may hold the order until replacement inventory becomes available.

Orders Containing Multiple Products

If your order contains multiple products and one or more items are backordered, we may choose to:

• Hold the entire order until all products are available;

• Ship available products separately from backordered products; or

• Contact you with additional information regarding your order.

Whether an order is shipped together or separately may depend on inventory availability, fulfillment operations, and shipping logistics.

Additional shipping charges will not normally be imposed solely because we choose to divide an order into multiple shipments unless otherwise disclosed.

Estimated Delivery Times

For products currently in stock, the approximate timeline may be:

Processing: 1–3 business days
Shipping: Approximately 5–7 business days after shipment

For products that are out of stock or on backorder, the approximate timeline may be:

Backorder/Fulfillment Period: Approximately 2–3 weeks
Shipping: Additional transit time after fulfillment and shipment

These timeframes are estimates and may vary.

Shipping Confirmation and Tracking

Once your order has shipped, you may receive an email containing your tracking number and shipment information.

Tracking information may take some time to update after a shipping label has been created.

A shipping confirmation does not necessarily mean that the carrier has already scanned the package into its network.

Please allow the carrier's tracking system sufficient time to update.

Shipping Delays

Once a package has been transferred to the shipping carrier, delivery may be affected by circumstances outside of our reasonable control.

These may include:

• Severe weather

• Natural disasters

• Carrier disruptions

• Transportation delays

• High seasonal shipping volume

• Holidays

• Incorrect or incomplete addresses

• Customs processing

• Regional delivery disruptions

• Labor disruptions

• Other carrier-related circumstances

We are not responsible for carrier delays after an order has been shipped, although we will make reasonable efforts to assist customers when possible.

High-Demand Periods

During promotions, product launches, sales events, or periods of unusually high demand, processing and fulfillment times may be extended.

Products may also sell out faster than expected and become temporarily backordered.

If inventory is unavailable, the 2–3 week backorder fulfillment period described above may apply.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

• Street address

• Apartment or unit number

• City

• State

• ZIP code

• Country

• Contact information

We are not responsible for delivery problems caused by incorrect or incomplete shipping information submitted by the customer.

If you notice an error in your shipping address, contact customer support as quickly as possible.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Address Changes After Shipment

Once an order has been shipped, we generally cannot change the shipping address.

Customers may need to contact the applicable shipping carrier directly to determine whether delivery modifications are available.

Any carrier fees associated with changing or redirecting a shipment may be the customer's responsibility.

Packages Returned to Sender

A package may be returned to us because of:

• An incorrect address

• An incomplete address

• Failed delivery attempts

• Refusal of delivery

• Failure to collect a package

• Carrier restrictions

• Other delivery-related issues

If your package is returned to us, please contact customer support.

Additional shipping charges may apply if the package needs to be reshipped due to incorrect shipping information provided during checkout.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate the package, please check:

• Around your home or delivery location

• Your mailbox or mailroom

• With other members of your household

• With neighbors

• With your apartment or building management

• With the shipping carrier

Carriers may occasionally mark a package as delivered before the customer physically receives it.

Please allow a reasonable amount of time and contact the carrier if necessary.

If you are still unable to locate your package, contact our customer support team and we will assist you with the available next steps.

Lost Packages

If a shipment appears to have been lost while in transit, please contact us.

We may review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Replacement or refund eligibility for lost shipments will be determined according to the circumstances of the order and our applicable policies.

Damaged Shipments

If your order arrives damaged, please contact customer support as soon as reasonably possible.

You may be asked to provide:

• Your order number

• Photographs of the damaged product

• Photographs of the shipping package

• A description of the damage

Please retain the product and original packaging until your request has been reviewed.

Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your shipment, please contact us with your order number and information regarding the issue.

We will review the fulfillment records and determine the appropriate resolution.

Order Cancellations

We begin processing orders as quickly as possible.

If you would like to cancel an order, contact us immediately.

We cannot guarantee that an order can be canceled after processing or fulfillment has begun.

Orders that have already shipped cannot generally be canceled and may instead be subject to our Return and Refund Policy.

Backordered orders may also enter the fulfillment process before inventory physically arrives, so cancellation requests are not guaranteed once processing has begun.

International Shipping

If international shipping is offered, customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

These charges are not controlled by Deltha Care and are generally not included in the product or shipping price unless expressly stated otherwise.

Customs processing may also cause additional delivery delays.

Shipping Estimates Are Not Guarantees

All processing, backorder, fulfillment, and shipping timeframes provided on our website are estimates.

We cannot guarantee that every order will arrive within an estimated timeframe.

In particular, inventory shortages, unexpected increases in demand, carrier delays, supplier delays, and events outside of our reasonable control may extend fulfillment or delivery times.

Contact Us

If you have questions regarding your order, shipment, tracking information, or backorder status, please contact our customer support team.

When contacting us, please provide your order number and the email address associated with your purchase so we can assist you efficiently.

Customer Support Email: try@shopdeltha.com

By placing an order with Deltha Care, you acknowledge that you have reviewed and accepted this Shipping Policy, including the possibility that out-of-stock or backordered products may require approximately 2–3 weeks for fulfillment before shipping.